My husband and I love Chipotle! We frequent the one in Greensburg the most. It is calm, nice music, quick, friendly, clean.. I could go on and on. We were there recently and the line was out of the door and around the building- no problem we waited 25 min- there was plenty of food and the employees were very friendly and just kept working, they stayed calm, the back kitchen was working hard to keep the food fresh and bins full. I state all of this to show the glaring difference at the west mifflin chipotle....
Every time I go to the west mifflin chipotle there is utter chaos... There could be 2 or 20 people in line and the staff is screaming at each other, yelling out for no actual reason, making noise, texting WITH GLOVES ON, running out of food, bumping into each other, never cleaning the place. I was there recently and the girl that was heating the tortillas was so rude to a customer I couldn't believe it. He asked for a burrito and she said oh you want a burger? I guess I could fashion you a burger... He repeated his burrito request and the girl kept going on and on- the MANAGER then jumped in and was laughing and adding to it- the kid was visibly uncomfortable. Finally another employee told them to knock it off.
I downloaded the chipotle app for this location alone, to hopefully avoid being inside for longer than I have to... I am also afraid to use said app at the west mifflin chipotle for fear the idiots behind the counter won't know what to do.
One star for this location
4 stars for Greensburg, Robinson, and all other locations I'm sure...