THE Hotel used to be great. Now, the new rooms at the Delano are not. While the rooms are the same, the decor and comfort are terrible. Hard as rock pillows, uncomfortable sofa and chairs and stark white, ugly leather wall behind the bed. The new furniture selection is bad and the small closet rod goes from front to back instead of left to right so you can't see you clothes when hanging up. Makes no sense. Don't even think about asking for the panorama suite. There is absolutes NO storage. One tiny closet that wouldn't even let a man's shirt hang freely without hitting the top of the safe. The soap smells like you just washed yourself in perfume. Guest services is not good. Had a broken clock and they came up 3 times to FIX it rather than replace it. Fourth time they replaced it and guess what - it worked. That was also three days after we arrived. When we checked out there were charges from the mini bar which we never even opened. When we checked in they asked us if we wanted a key to mini bar and we said no. Upon checkout when we had the charge for the mini bar the girl said that we didn't need a key to open it. Confusing. We had also requested a refrigerator when the reservation was made. No fridge in the room until we called about three times for it. They don't know what they're doing. Then to put the icing on the cake, the morning we checked out (4:00 a.m.), the computer was down so couldn't remove the mini bar charges and the valet couldn't find our car. It took 25 minutes to finally find the car, which the parked on the Mandalay Bay side valet for some unknown reason. Almost missed our flight home. Won't be staying at the Delano ever again. Should have left THE Hotel as it was. We loved everything about it's customer service, decor and comfort!