They need to work on their customer service. I stood in the store for a couple of minutes before I was greeted and my name was added to the service list. Mani was the one to finally assist me. I explained what happened. My one month old charged seems to have caught fire and melted itself; thank goodness my phone was not plugged in at the time. His first suggestion was that they sold charges in the store and implied I could buy another. At that time I told him I shouldn't have to buy one when mine was defective. I had also told him my phone was given to me around Christmas. It had been a gift and the account was in my sisters name with the same address. I didn't want account information, I just wanted them to take care of defective equipment they sold. He refused, so I left.