One of the worst customer service experiences I have ever had.
In placing a phone order on a calm Sunday night I had completed my order and was asked if I would be paying cash or credit. I responded with credit and I was asked to hold while she got my total. Ok, that seems reasonable except then I heard the girl resume a call she had placed in hold, apparently 'hold' there means setting the phone down and picking up another one. She proceeds to take another delivery order on the other phone (apparently a cash delivery) and after a few minutes picks up line I am on and asks for my card number....
Well, obviously this entire set of events had me taken back a bit, I had never seen such a blatant disregard for a customer wanting to give a business money before. So, I said, do you realize that I could hear you take that other customers order? She said yes.... Hmmm, ok, kind of odd. At this point I thought it best to talk to a manager so I asked her to put the manager on the line. She said that there wasn't a manager available.... Again, very strange. So, I asked for the name of the manager and a number that I could call him back at. Then she called for someone and all of a sudden the 'manager' was in the phone.
I explained the situation and he said he apologized, I said I think you should give me a discount on this order. He said, why would i do that? Again, I was taken back by this response, I mean what is it to knock a couple bucks off an order for such poor service. I asked him to cancel my order and hung up the phone.
As a result of this experience, I wouldn't recommend this business to anyone. Support one of the other pizza joints in the area that care about their customers!