Monday, in a heat wave, my ac went out. I am six months pregnant and my landlord was unreachable (it was 830pm). I called to check in and requested to bring my two dogs, because they are family too. They told me their policy was a 72 hour notification for pets, but after explaining my situation they took pity on me. Everyone was so kind when we arrived, and the breakfast in the morning was awesome. I cannot thank those who helped out during that crisis enough lol. Definitely so so grateful for good staff and a hotel with a heart.