After getting fed up dealing with a bunch of "uncaring idiots" on the MicrosoftStore.com online tech and sale support lines, I decided to go to the Microsoft Store located in Fashion Show mall hoping for better luck in exchange the new Surface Pro 3 I just bought a few days ago. Would you believe that their online people wanted to give me refurbished replacement when the brand new one they sent me a few days earlier was defective????? They also transferred me to 5 different people and none of them can assist me with the exchange process.
Anyway, I went to the store early in the morning and was greeted right away by one of the staff. I told her about the problem and needed to exchange for the brand new one. She led me to another employee who went through the whole process and replaced my Surface Pro with another new one without any problem. The employees at this store was so different than their online counterparts. They are very friendly and helpful. They even offered me a cold bottle of water, which I thought was fantastic.
These guys at the store really changed my mind about Microsoft products, because I told myself after dealing with the online sale and tech support idiots that I will never buy Microsoft products again. NOTE TO MICROSOFT: You need to re-train your microsoftstore.com online sale and tech supports better if you want to grab market share from Apple. Send them to the Microsoft Store in Fashion Show mall and learn from these guys.