Wow. Completely unprofessional and rude! I scheduled an appointment on ZocDoc.com for 11 o'clock for a place all the way across town. After driving for 30 minutes to get there, I was told I didn't have an appointment. They said they had called but I had never called back to confirm. I wouldn't have minded waiting for an appointment, but the way the woman at the front desk treated me was so SHITTY that I became furious.
She said that they would try and "fit me in" even though there was no one else in the waiting room and that they wouldn't be able to do this in the future. She said that ZocDoc.com is simply to check to see if they have availability and that it doesn't actually schedule appointments (even though I've used this website for 4 other doctors in the past just fine). I sat down and explained to my boyfriend what the situation was and he had asked for explanation. She told him the same thing she told me. I was talking to my boyfriend about how frustrating the whole thing was and she stood up and looked over at us and said "I'm just trying to get your information in the system. Is there a problem?" I was flabbergasted. Really. I've had some bad experiences before with doctors but this takes the cake as far as being treated poorly by staff.
I got so angry by what she had said and the way that she had treated us that I walked out and asked my boyfriend to grab my insurance card for me, as they still had it and were checking on my eligibility. I would NEVER go back again and wouldn't recommend this place to my worst enemy. Now, because I left and didn't wait for an appointment to open up, they reported to ZocDoc that I missed my appointment THAT THEY SAID I DIDNT HAVE IN THE FIRST PLACE. On ZocDoc.com, you can only miss 2 appointments before you're unable to use the website anymore. I have to contact ZocDoc to clarify that I drove over an hour to not even get an appointment and be treated like garbage and be told that I didn't even schedule an appointment in the first place. They told ZocDoc that I skipped an appointment when they told me I didn't have one, and not in nice terms.
This place is
RUDE
UNPROFESSIONAL
FULL OF CRAP
They need to pull their heads out of their butts and learn how to treat not just customers, but PEOPLE.. Don't go here.