STAY AWAY !!!! Do yourself a favor and stay away from lumber liquidators. Living in Prescott, Az I wanted a wood floor so I drove to LL in Peroria. The staff,(Mgr Mr Wills) recommended a bamboo product and I purchased 1100 sq feet and drove it home. It was acclamated inside the house for over 5 months and was installed and looked great. Within a month the entire floor failed.
Now is when LL showed their true colors. I was given the run around by the store Mgr and directed to customer no service in Virginia. What a joke they were. Terry called me sent me a disclosure form which I completed and faxed back ASAP. Waited 2 weeks with no response from Terry despite numerous emails and voicemails. Called the Peroria store mgr and was given Terry's supervisor Holly's ,telephone number. She did call back refused to agree with their own store mgr Geoff who told me that they have had problems with the floor I purchased from them. She told me she had all of paperwork and photos. she was going to arrange an inspection to determine if I had mosture issues. Well lets see. I live in Az which is pretty much desert right ! How much you want to bet they claim it's too dry and thats why the floor failed .
I have written the CEO, Mr Sullivan a note and awaiting a response or a phone call.
My credit card company wants me to take the product back to them and dump it their parking lot, take a photo and drive away. Sounds like a good plan to me !