They replaced a headlamp on my vehicle... with the wrong headlamp. While the one that they put in did fit, it wasn't a Toyota OEM part and it was extremely dim by comparison. The other headlamp went out two months very late at night and I can't see to drive. Had to put my brights on, flicker them off whenever a car was in the opposite lane, and turn them back on again to see to drive. Another Toyota dealer replaced both headlights, this time with Toyota parts. I asked for a refund from Jon Lancaster. They said they would do it. Its been 6 months and I'm still waiting.