I joined the Scottsdale Ranch location prior to it actually opening. Since before it opened, I have been nothing but positively impressed with the friendliness and professionalism of the staff. The classes are challenging but seem to accommodate a wide range of ages, body types, and levels of fitness. The coaches are outstanding. They are always friendly, seem to know everyone's name, and are always willing to show exercise modification to those who need them. Rather than having someone screaming "Go! Go! Go!" like you hear about at some group fitness programs, Orange Theory Fitness really works to provide a very positive and supportive environment that is encouraging while not being annoying. The staff is very professional.
I had belonged to another NE Valley location but quickly quit due to the single shower for the entire facility. This location has both men and women's showers. The bathroom and shower are always spotlessly clean are stocked with towels, soap, shampoo, and even razors.
After going three times a week for the past month, I have lost 5 pounds without much diet modification. I have no doubt that if I were more disciplined with my food choices that I would be down more pounds than that.
I really can only say positive things about my experience with the Scottsdale Ranch Orange Theory Fitness. The facility is very nice and every employee (management, front desk, coaches) are the friendliest gym people I have ever met.