After $266 for an exam and (2) pairs of glasses with single vision lenses and all kinds of coatings and etc, I waited an unexpected 9 days for my glasses to come in (that was my fault, Lens Crafters mktg dept conditioned me). All was good until this point when my glasses came in 1 pair was clearly not made to the prescription and the other pair just wasn't right in one of the lenses (was alomost like a fun house effect when I put them on). I could wait another 10 days for glasses so I demaned a refund. They were only going to give me the money back for the glasses and I insisted that the exam was done wrong other wise set #2 would have been fine. After waiting for a manager who said the same thing I told them to give me a # to corporate. I was given a # to customer service. I called before I even left the store. The lady on the phone explained to me how she was doing me a huge favor by have the store refund the exam. HELLO! What about my time, gas, energy? No need to do me any favors! I got my money back but the rudeness and arrogance was an added bonus I guess. I just wanted a simple pair of glasses. Maybe Lens Crafters or Eye Masters can get it right.