Some staff are very nice, but it doesn't make up for the majority who are very rude, and get more rude when they get stressed. Overall, service is inconsistent. For example, one misinformed employee explained that I wouldn't get Starwood points if I booked through expedia ?! Another rude employee was shocked that I would not have their shuttle schedule memorized and spouted it out to me asking me to pick one in haste.
The rooms are loud. I asked for a quiet room, so they nicely put me at the end of the hall away from the elevator and ice machine, but missed the mark by having my window facing the busy highway. Not to mention I can here the tv on the other side of the wall with impressive clarity. The only saving grace is a loud antiquated heating/cooling system that allows me to turn the fan on and drown out the noise.
I do feel somewhat bad writing this, only for the nice, young, hard working employees working here don't deserve this review. But unfortunately the rest of the employees and the establishment do.