I went in for the Monday-Thursday special of mani/pedi for $35. The salon was quite busy but the staff made a strong effort to accommodate as many people as possible. My friend and I were quickly seated and our pedicures began. One nail tech asked us after we sat down if we wanted drinks: we got diet coke but I saw they served white wine as well as water.
A gentleman named Tam was doing my pedicure, and he was very gentle and quick. During the exfoliation, I got a little ticklish, but he was very skillful to gently trim and file my nails and massage the feet and calves.
Due to the number of customers, we had to wait a few minutes for our manicures. After around 5 or so minutes, a nail tech came and put a cream on our fingers, put our hands in plastic bags, and then in hand warmers. We hung out for around 10 minutes like that. One gentleman came to take the warmers off; he took the plastic off my hands and then turned around to do my friend's manicure. I waited so long with wet fingers that I finally dried them myself on a towel so I could use my phone. Tam returned to put my feet in one more soak.
After another 5 or 10 minutes, a lady comes to do my nails. She seems rushed but I attributed that to the busy salon. She cut my cuticles, trimmed my nails, filed and buffed. Once my feet were dried off, polish was applied, and then back up to my manicure. The lady (I didn't catch her name) was good, but I wish she had waited a few moments between coats.
We were then seated at the drying station. Even after 2 cycles, my nails were getting nicked when I got my keys or fished my phone out of my purse. The total time of our visit was coming onto 2 hours. I don't frequently get my nails done professionally, so this was like a rare pampering; for all that time spent, I do wish that I could walk out with dry nails with no risk of blemishing.
Overall, the experience was very good; I hope to catch them on a slow day where time is better used.