I ordered a dining room table, four side chairs, two arm chairs, and a buffet -- total cost about $6,000. They had the table and four arm chairs in stock. They did not have an arm chair in stock. A comfortable arm chair is most important to me. Since the store did not have any of the arm chairs in stock, I tried other arm chairs from a different line. I was not impressed by what they had in stock. I was told by the salesperson that what I was ordering was superior and that if I did not like it when it was delivered that they "would make it right" and that I could return everything.
A few weeks later, even though I had not taken possession of the furniture, I asked to take a side chair home to demo it, both for looks and comfort. Two hours in the chair convinced me that these chairs were not for me.
The next day, we returned the chair to the store and told them we did not want the set. Remind you, none of this furniture had come in, none of it was delivered, it was not a custom set. It was from stock at their warehouse in Los Angeles. They charged me a restocking fee of close to $600. No amount of appeal or appeasement would change their minds.
I will never do business with Bassett again. Perhaps you need to consider these things before you place your trust in the Bassett brand.