I've been to this mcDonalds a million times but it's the first time I really want to say this hoping McDonald is reading.
The manager is really nice but I think either the staff are trained badly or it's just a bad case of lord of the flies there.
It's a Sunday morning, we used the kiosk to order and the receipt was jammed inside. I walked over to the counter and asked the first person to help me, to which she responded " yeah the machine is jammed so you don't get a receipt but I will get your food". I tried twice to explain to her that I could see my receipt in the slot but she just kept giving me the same respond. A second person (some teenager with a frown clearing showing how much she didn't want to be there) chimed in with "ma'm that is not your receipt, there is no receipt and we can't print another one for you" . What she meant was "it's just a stupid receipt and stop asking us". I already know it's not true because this happened before and I got one re printed. Frankly I really didn't care about the receipt, it's the general laziness of either of them walking back there to get the someone with a key bit that probably bothered me more. Never mind that legally they have to give a customer a receipt when asked.
While I was waiting to speak with the manager, a customer walked up and said "I ordered two sausage egg mcmuffins and these have neither sausage or egg in them". At that point he manager just arrived to the front with all 3 of the servers gawking at the meatless/eggless sandwiches with no clue what to do and me standing there waiting for a receipt. It's almost comical.
Of course I got my receipt (exactly where I saw it stuck inside) and many apologies from the manager. And the guy got two new sandwiches and happy. Just makes you wonder if the manager is doing everything why they even need the others.
One thing about McDonalds food is that it's consistent - it's not gourmet but it serves it purpose. Just unfortunate they could find consistently "with it" people to work there. It's the restaurant business I guess.
By the way it's a 24 hour location so the info for the restaurant needs to be changed.