I'm giving 1 star because some of the employees actually care about their job here... as far as the owner, do not go to him. I'm very understanding when it comes to Friday the 13th specials, you're going to be busy... but when I came in there were only 5 people ahead of me and I waited 5 hours to get tattooed... THAT'S AN HOUR PER PERSON FOR A SMALL ASS TATTOO. Finally, they call my name and ask if I've started my paperwork. I told them no, the owner (my artist) takes my ID and then asks one of his friends to go smoke with him... seriously? You couldn't even give me my paperwork first... after 10 more minutes of waiting, his employee hands me my paperwork, I fill it out and set it down up front. Wait for him to come back in, he puts on the stencil , and literally 2 minutes later says he has to use the restroom and will be RIGHT back. 10 minutes later, he gets out of the restroom AND THEN goes out back to have ANOTHER CIGARETTE! He finally comes back in and does my tattoo. Don't get my wrong, he actually did a very good job on it. Then when I finish mine, I decide to look to see how long it will be for my friends who came in later than I did and had 4 people in front of them and they crossed their names off saying their phone numbers didn't work... My one friend has a Virginia cell number and they were calling off a landline... everyone knows you need to dial a 1 before it... then my other friends phone number went through when we asked them to test it... To top it off, they had one of their artists just leave before all the customers were taken care of... I don't know how they run their shop on a normal basis so it may be different then but DO NOT come here for specials or holidays...