WOW!!!
I am surprised at how much I hate this place.
I am usually not one to destroy a place after a bad meal, however my experience at Sushi Loca has to by far be one of the worst dining experiences I've had in Vegas.
The food I would give three stars. Definitely not terrible. I would come back if it weren't for the staff. If I were the owner, I'd probably fire the staff and hire a new crew ASAP.
Overall staff customer service skills are very poor. It's so disappointing for a new spot to not be on their A game, especially when it's fairly slow in the restaurant. You will not be greeted by any of the staff as you walk in. I was able to wander around the entire restaurant without being asked if I would like to be seated. If you are reading this review while sitting at Sushi Loca, stand up and just walk out. I'm sure the servers won't even notice.
I enjoyed most of the items I ordered except for the jalapeño poppers which were terrible. Do not order this. We tried to send this back. This is where bad service became somewhat offensive. Instead of asking what was wrong with the dish, she told us that the dish is exactly what the menu describes and if we did not like it, that is our problem since we ordered it. WTF?....ok....
My friend and I were pretty much speechless at this point and just asked if she could clear the dish and bring us our check.
She returns with the check and attempts to make ammends by explaining to us that if she took off or replaced every item that a guest did not enjoy, the restaurant would lose too much money. I understand this, however it is obvious that customer satisfaction is not of concern. Eventually she ends the awkward with conversation with "Just this once I will let you order something else that is the same price as that dish but never again OK!?"
First of all. Thank you? But I will never be back so don't worry about it.
They also charge 50cents for all sauces. I wouldn't usually mention something like this in a review because 50 cents doesn't really matter, however I asked for ponzu and she brought out the wrong sauce at first but decided to charge me for both.
My bill came out to $100 for two people. There is no way I'd ever return to this place. There are just too many great restaurants to choose from to waste your time here.