The Old Mill is a really beautiful complex so we decided to stay there for my birthday. Overall we enjoyed ourselves thanks to our positive attitude and thanks to cherishing each other's company. But our stay was definitely disappointing because of 2 staff members in particular. One was at the spa - separate business but still included here - where a lady seemed to be bothered by my questions "if I could get a robe like everyone else for my pedicure and if she would turn on the sauna for me." It is a one persons sauna, maybe 2, so they need to turn it on for you. The most unfortunate experience happened after checking out the next day. Unfortunately I forgot my bikini at the spa on Sunday and as it is closed on Monday I asked if there was anyone having access to it since I am not in Toronto very often. While I understand the spa is its own business, the lady who checked us out explained that there was nothing she could do and apologized. Another lady also present though joined the conversation and was absolutely rude and behaved like a petulant child who did not want to be bothered. She compared the spa in their hotel with a convenience store "when a convenience store is closed you can't go in there either ". Very childish, bad choice of words and certainly not educated well enough to work in such an upscale hotel. I wonder how they hire the people there.