Last night I place an order to be picked up. It was a salad and pita and a chicken pita. I tried to do it online and had some trouble and so I called. The girl told me to hold on while she checked to make sure the order I was attempting to place didn't go through. (It didn't). I was on hold a full 5 minutes. I should have hung up but I held and finally she comes on the line and I order my two items. I'm told 20-25 minutes so I set my time while I finish my quick shopping at Sprouts. The alarm went off as I was in line so I quickly hurried over to pick up my order. The girl looked confused as I told her my name and comes back to tell me it will be at least 15-20 more minutes. Well, all told that would be 50 minutes. Why didn't they tell me 50 minutes? I won't know if their food was good, because I wasn't waiting again, but their service was very poor. Their explanation was they had a lot of customers come in. Ok...