Picking up not 1, but 2 brand new 2016 vehicles today. They've had weeks to get the paperwork organized, and yet our set appointment to come in and pick up the vehicles leaves us noticing their attempts to slide in extra charges, errors on the documentation (despite being provided everything correctly 2 weeks ago)... And an hour plus sitting around while they make their attempts to finalize. We simply wanted to come in and sign for $80,000 worth of vehicles and drive away. Yet this experience that is supposed to be joyous has ended in frustration and a lot of wasted time.
Specifically, Susan Su has been outright incompetent from start to finish.