I love this place! Have been going here for several years....great food, great wine, great location. (Oh, and the zucca chips are seriously to die for....) Tonight, my dinner was a little less-than-awesome. (Hey - it happens, right?) I mentioned this to the waiter...who apparently mentioned it to the manager...who promptly came over and asked for my input. Genuine concern, no attitude or defensiveness whatsoever. WOW! Customer service is one of my major pet peeves...and this was a 10++ to even the pickiest of customers. Sure wish all restaurants would follow this example! Thank you, North, for a great evening - looking forward to my next visit!