I have been to this location (Scottsdale Rd just south of Shea) several times over the last 3 years and been impressed every time with Jay's knowledge and service. They give realistic expectations for the amount of time the service and repairs would take and the cost has never exceeded what I was told. My car was a 1999 pathfinder with high mileage and I would have gotten rid of it sooner if I did not feel so comfortable with Jay and his team.
I should have written this review a long time ago but now I am because earlier this week I brought my new car (it's a 2010 Ford Edge) had a few engine lights on and it has been driving a little funny. Jimmy told me to come right in and he would scan it at no charge. He scanned it and it came up with a diagnosis of specific to the emissions system which he thought may still be covered by the manufacturers warranty. I called Bell Ford (they will be my next review...and it WON'T be good) and I gave the year/make/model of the car and they told me it would likely still be covered but I had to bring it in. After my terrible experience with Bell Ford I called Jimmy from Greulich's back and he asked me for the service advisor's phone number so he could straighten things out for me.
Bottomline...excellent service, hardworking and honest guys