Dr. Richer is very knowledgeable and explains things clearly. I had pressure callouses on my left foot. I had surgery by a different podiatrist for the same problem on my right foot. Dr. Richer said that would be one possibility, but suggested that we try some pads first to relieve pressure. He shaved some of the callous away, and then built pads on an insole right there in the office. I left with a solution, knowing what the options were if the problem returned. The office staff was highly professional and very helpful. This is what a medical office and professional should be.