Spring Rolls used to be my favourite restaurant but I will never go back to this location.
My friend and I went to the Mississauga location a couple of weeks ago and had the All You Can Eat lunch. I absolutely love buffets and all you can eat so I was super excited to try this out since I always loved food at Spring Rolls.
We looked over the menu to see what items we wanted to order. We started off with a few salads, soups and small dishes. Everything was going great and we decided to order the next round of food. When we received this, we noticed there was a piece of hair in the noodle dish. I was hoping it was just my hair that had simply fallen out but my hair was tied in a bun and it was nothing like my hair.
I was looking for the server but she was really busy with the lunch crowd so I quietly asked one of the servers to get the manager for us. Few minutes later, our server came back with more dishes that we ordered. There was no way I wanted to eat anything else so when the server came back to check on us, I told her that we had found a piece of hair in the noodle dish. She told us that they usually charge for food that is wasted. I was shocked. Did she really expect me to eat a dish that I had just found a piece of hair in?!
I told her that was ridiculous and that I wanted to see the manager. She came back a few minutes later (without the manager) and told me that the manager had agreed not to charge for the dish. I thanked her and advised her that I was not planning on eating the other two dishes that she had just brought out because I had lost my appetite. Then, she tells me that those dishes would have to be charged for. I asked her how she could expect me to eat food from a place where there was hair in one of the dishes. Again, I asked for the manager.
Server came back (again without the manager) and told us that we would not be charged for the extra dishes and gave us the bill. No discount, no apology from the manager, nothing.
Basically, we paid full price for two adults for half a meal that we were 100% not satisfied with.
I had emailed the restaurant advising them of my experience and suggesting that they do not deal with customer issues this way and surprise, surprise... no reply!