What a great experience! Process was easy and straightforward. Eddie is extremely helpful, knowledgeable, and friendly. I called him for a quote and he asked questions and was able to quote for the right size. On installation day he was on time. When I showed him where I wanted to install the door under a window he made a valuable recommendation that needed an additional part. He happily ordered the part and re-scheduled the installation. The door is now installed and it is perfect. Very happy with the door and the customer service. Highly recommend Eddie for dog door installation.