I cannot speak to the earlier reviews but have to say that my experience just yesterday Feb 1, 2017 was excellent. The staff was welcoming, I was seen 5 minutes before my scheduled apt time and found Molly Anne to be very pleasant and and straight forward. I arrived early for my appt since I came directly from work instead of going home first and did not see one person sit for more than 5-10 minutes after checking in. and there were many people checking in ! Whatever problems some may have had in past certainly did not manifest themselves yesterday.