I was not excited when I found out this big beautiful building was going to be a "furniture store" BUT once I needed a new couch, I went there to go shopping. I LOVE the place! My son and I had so much fun just looking around. I understand people expect perfection when they shop, but this is a brand new store, it will have kinks to work out for awhile. The reason I gave it 4 of 5 stars is that the couch we bought was delivered damaged (by the delivery people), but the company brought us out another couch and worked to make us happy. However, I went back the other day looking for a dresser, and never got greeted by a salesman. That is fine that there is low pressure sales, but would like some sort of attention when I go there. The prices are wonderful and there is so much to buy, glad I didn't have a ton of money to spend.