We went Sunday Nov. 10th at around 2:30 pm. We first arrived and waited our turn. Then it's our turn. I tell the cashier we would like a 10 piece meal, and we have a coupon for a free cake with that. The lady takes my coupon, looks at it, & looks some more. Then she looks at me and says "that's the 10 piece feast, not the meal." I'm struck dumb, ??? "what?" I say. She says "you can't get a free cake with the ten piece meal, it comes with the feast." I say "that coupon is for a free cake when I order the ten piece meal." Again she looks at me and with clear attitude this time tells me " I don't know how you expect to get a free cake! It doesn't come with the meal only the feast.!" I say to her "easy, with that coupon you are holding that says I GET A FREE CAKE WITH THE PURCHASE OF A 10 PIECE MEAL!" I couldn't believe this lady! I then ask her to go get someone that can help me because clearly she cant! She walks off, & comes back about 3 minutes later, looks at me & says "$20.98" I say "20.98 is for what?" She says "your meal!" I then tell her I so hope that my receipt comes with one of those survey links on the back because I am so taking it! Needless to say I didn't get a receipt!
As for cleanliness, the women's restroom was NOT clean. The lobby was clean. The service was extremely slow too. One guy tells the front cash lady don't worry about your ten piece meal, I got it for you. Fifteen minutes later we're still standing there. She looks at the guy & says "hey, where's my meal?" He says "Oh I got busy getting drive thru's food."
THE END