Upon entering 5 guys I got a whiff of the food and I was ready. I liked the fact that all the toppings are free and so are the refills. I saw this couple eating Cajun fries and licking their fingers so I decided to copy them and order them as well.
The toppings were delicious, bun soft, meat not frozen, cheese American but there was something missing my entire meal... Seasoning! I think the meat and fries are under seasoned. The fries needed salt. The food wasn't memorable in my opinion.
The customer service was excellent! They were friendly, informative and patient. They offered me extra fries and when they forgot to put cheese on my burger they added it for no charge.
I'm sorry yelpers but I'm a little underwhelmed by this place. I had high hopes because this girl at my works swears this place has the best burgers but I can honestly say I prefer a licks burgers especially considering the prices are around the same.