What a terrible bank!
1) Customer service is not open after 2pm on Saturdays or all day Sunday (no emergency number). Lost your debit/credit card on Saturday night? Hard luck, you must wait until 9am on Monday morning to cancel.
2) Online banking has NEVER worked for me. Despite trying to sign up several times, including in person at the branch.
3) There are many places in Chicago where your debit/credit card might not work. Your card will be denied (as if you didn't have funds in the account). Apparently it's due to some internal issue, beyond customer control. There's no way to know if your card will work until you try.
4) Wire transfers (incoming) are expensive, get ready to be hit with a HUGE surcharge.