I have driven by Biscuits on my way to work and decided to give them a try this last Saturday. After reading Yelp! reviews about how busy they are I decided it would probably be best to just order "To-Go". It was about 1:10pm. After checking their menu online at http://www.biscuitsaz.com/menu/ it clearly states "Sat-Sun 7am to 3pm". I figured out what I wanted along with my wife and kid and gave them a call. No answer, went to VoiceMail. I hung up and called again, same thing. It was now 1:30ish. Figuring they must be busy or momentarily stepped away from the phone I waited 10 minutes and called again. Same thing. I started to wonder if they were still open for business. Trying to be patient I waited until about 1:50pm thinking I have time because they're open til 3pm. This time someone answered the phone, I asked to place a To-Go order and was rudely told "We closed at 2:00pm".
I have several issues here.
1. If someone had answered the phone sooner I could have got an order in before 2:00pm
2. Either I was lied to or your times are wrong on your menu, which is it?
3. Although close it was not yet 2:00pm
I would not have placed an order that close to closing, but the person on the phone could use some training on Customer Service. As a matter of principle the person answering the phone should be one of the best customer service people you have. Not some dude that has a bad attitude about me bothering him close to closing and just wants to close down. That is what I call laziness.
Because of this, I don't care how good your food is. I have no desire to come to your restaurant to be treated crummy in person, ever.
Congratulations to your success Biscuits, but don't let it go your head.
**Update, the online menu states 2:00pm now.