update: if you are a under the control of city property management, and if you ever leave your requests to utilize the media center or the club house with anyone other than the assistant manager, make sure you check on the status with them in person. last week i left 3 applications with Vimbai (the one i praised as the only professional working the desk @_@) and the next day when i confirmed with Vickie-lucky i did-the applications were stapled in the book; however the dates were never reserved for me. kind of weird since she pretty much sits there doing nothing but homework. once again this is not a property management company for properties that want work done, help for their tenants or management of their properties. i spoke with Vickie regarding my use of the media center for last sunday-informing her that i would be using the grill-but still the propane tanks were empty, we had to refill them ourselves. plus the party from the friday before left 3 trash cans full of garbage and trash on the inside tables, and oddly enough after leaving the place-in what i thought was a spotless condition-i received a call from the front desk at 11pm sunday because there were 4 specks of what could have been tomato on the floor. makes me wonder why they neglected to notice the overflowing trash cans and the trash on the tables just the day before? this management company is still discriminating; i wonder if they realize its against the law?
update: this is the second time utilizing the media center at the Landmark Towers, which requires a $500 deposit, and the front desk (even after contacting the main property manager) still lacks the knowledge of accessing the A/C, but weird enough the A/C kicked on right before 11pm (the media center closes at 12am) it was a hot box, one so hot we had to leave the door propped open.
How funny, they have two pool tables, 2 sets of billiards balls and only 1 working cue stick. The HOA costs for a 2 bedroom unit is about $700 a month and they can't keep the equipment up to date. Go figure.
If your looking for a great property management company, one that will take care of your property and look after your tenants like it was their own....keep on looking! This company is not a great management company at all. They currently manage the units i'm residing at in central Phoenix and they lack all the qualities you look for in a management company.
They have assistant managers in place that are so consumed with job security; that they poorly train their employees-I think on purpose. The current manager at my unit has not shared the procedures for turning on the A/C in the media room and summer is lurking around the corner (it costs $500 deposit too). They cast judgement based on your cultural background or sexual preference; as one of my neighbors (he lives higher than the 5th floor too!) was told he had to hand deliver his trash to the garbage receptacle outside the building, she watched him do this daily, until after the 6th time i watched him walk it down. That was when i finally told him that each floor has trash chutes near the elevator. When i brought this to the attention of her manager, it was dismissed. Secondly, in our CC&R's it states that you CANNOT give your FOB to anyone, not a relative or friend, however she told my bathtub re-finisher today that she wasn't going to open the door for him (he had to make 3 trips for his equipment) and that he should ask me for my FOB. This is the company that is supposed to be enforcing the rules and regulations, lucky for me I read through the entire packet, because she is already known for entrapping people; as just the other day she entrapped one of my neighbors for merely smoking a hookah in her unit.
Another horrible thing about this company is the lack of follow through. They will ignore the meat and potatoes of your email or written complaints and then act condescending towards you and your friends.
Steer clear of this company. I have included links to other complaints regarding the City Property Management company. Don't get involved with them unless your ready for a barrage of complaints and law suits.
Oh yeah did i mention that all your business will be shared with each other tenant; as they still think this is high school and they act like the cheer leading captain turned mean girl. Good luck!
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