Right there with ya Michael! We had signed up with Lifetime while still under construction. Did get a good rate then and was excited about the prospect of the place opening. I had tried a couple of other gyms but whenever I was to have my appt with trainers they would call and cancel. Thought that since I discussed this issue with sales guy who we signed up with at Lifetime and was told that this wouldn't be an issue I finally found a place. What a mistake that was. Same thing happened. Had initial appt with trainer to go thru all the measuring and making up the routine and was supposed to have 4 more appts with her but either they day before or day of appt, phone rang, and gee who was it? None other than the trainer or someone else calling to say I'm sorry, not feeling well, can we reschedule. She couldn't even make the rescheduled appt. I even tried to make appt with different trainer and when they called to say can we reschedule, I decided to just forget it. Never went back again. It's so easy for them to take money from you but when it comes to provided services that are supposed to be included in your membership fee, FORGETABOUTIT!!!!!!!!!!!!!!!!!!!!!