I called Verne & Ellsworth for routine maintenance. After their visit, our steam heat radiator just stopped working. I called the following day and they sent someone out almost immediately. I was a little taken aback by how rude the technician was, but ultimately the reason we didn't move forward withthem is because they quoted a very high price for a repair. We called another company and were able to fix the problem (unplugged wires) for a fraction of the price.