We have our new unit installed about three years ago we were asked to write a review immediately afterwards and it was completely positive then it rains as with other reviews we have a leak directly under the new air conditioner within days after its installation as soon as it rain since our roof was only a year old I knew it was the air conditioner they did send out someone they did repair it but they could not match our bedroom ceiling since they didn't and we had our house appraised it has hurt our appraisal now the unit and the servicing I have no complaints I just wish they would use more experience people and they would do whatever it takes to correct roof leak that they incur good place bad place I guess they're in between