They helped in a bad situation. Our fur baby had been sick and had diarrhea for a few days. She was a bit dehydrated and needed some meds for her tummy. However, I feel as if they "saw us coming" and totally took advantage. We were the panicked people at the door before they opened and I think this was their cue to go crazy. Almost eight hundred dollars and plenty of unnecessary tests X-rays and vet assistant fees. They would have charged more if we had agreed to an overnight stay that after much talking we were told our dog would be just fine with the meds Wow. I would recommend shopping around and do it before your pet is ill. We will be.