I would give them a 5 if I were reviewing the awesome support I got from the regional service Director. I went to the main street location to have repairs done on my motorhome. Bottom line, the communication was awful. The tech who works with you did not communicate with me. The repair tech did repairs that a 10 year old would do. The workmanship and quality of repairs was way below standards. After nearly having my rv a month, I found many things not fixed, the carpet was all greasy from walking all over it with greasy shoes. Never did clean. I had to do it myself. Service manager a joke, he was told everything and basically, disregarded my concerns. Basically backed his staff. Very incompetent. Had to have the repairs corrected at La Mesa Rv. The only shining experience was the great communication style from the Regional Service Director, Russ Hunt. A quality individual with great communication skills. Listened to my concerns. Said he'd take care of me. And Mr. Russ followed though and made all his promises come true. He took care of the repair bill and I would highly recommend that if you ever need someone with Professionalism, Great Customer service skills, Seek out Mr. Russ. He proved that great people do still reside at Camping World when you need them. Bill