Dr. Carolyn Willis was fantastic. She was very friendly and made me feel comfortable before, during, and after my procedure. The staff was friendly to me, I had an appointment for a laser treatment after requesting it the day before, and I waited about two minutes before going in. Dr Willis spent time talking to me about my concerns and helped to make the process as painless as she could. She warned me that my face would bruise and it certainly did, but she did the laser quickly. She did not try to push any products on me. I actually was the one to ask about products that I could use to speed the healing process. I highly recommend her.