Took my mom and myself in for facials, we are locals and I work on the strip, we like to try out the spas around town.
Nothing bad to say about the check in or the facilities, all high end and well maintained. It was the actual services and lack of follow up by management that got this review only one star.
My facial was definitely mediocre nothing I couldn't have done on myself in my own bathroom. Thought it was weird my tech left the room for a time to let my mask sit ...shouldn't u be messaging my hands during that time?? it was only a 50min service didn't feel I got my $240 plus tip worth.
My mom received an upgrade to an "oxygenation facial" where they blew air and a product on to her face. When they started the air my mom told her tech she could feel it going in her eyes so the tech held the eye pads down over her eyes, not resolving the problem. That was my mom's only real complaint after the facial because she had some eye irritation.
The next morning tho her eyes were completely red and very irritated, and got worse by the afternoon. That's when I decided to call the spa maybe get some advice on what to do, and they put me thru to a manager who told me that shouldn't happen they don't go near the eyes... but they had. I asked she email me an ingredient list for my mom to take with her to the eye doctor , which never happened.
Eventually her eyes cleared up with drops, I was just shocked by not getting a follow-up call, or the ingredients list from a spa of this caliber .