I've been a customer for over a year and Sarah was the manager. She always was willing to work with me and help when I had issues. There has definitely been a change in the customer service since she left.The storage unit collects LOTS OF DIRT from gravel parking lot and ruined a lot of my things. I guess you get what you pay for. At least when Sarah was there I felt like she cared and that kind of customer service is priceless.