If I could give a half star. I should have known not to book after the initial call from Peggy. The customer service was off from the beginning, but since it was so last minute I decided to continue. She sent an email saying she needed to hear from me by 7pm, I emailed, texted and called. She called back at 9:30pm. She asked for the location of the party and I gave her the address and the name of the daycare.She stated that she had an issue with payment there before and needed payment that night. Ok...I am a parent so not sure what that has to do with me. She then told me she needed the payment by 9am, 3hours before the event, that was also in the email she sent. I told her ok she would have it.When I woke up at 7 am I saw an email from her that she sent at 6:18 am saying she was canceling because they hadn't received the payment information. I immediately call and ask why she was cancelling at 6:00 am when she told me I had until 9. She initially said it wasn't just her waiting it was also her staff moment Jodi who would be our Minnie Mouse, she has kids and needs to pay for daycare. Ok...you told me to let you know by 9am. She then said she just didn't want to do it? I asked why, why would you tell me you were going to do something and then not do it, if that were the case I could have continued looking last night. My daughters birthday is today. I told her my intentions were to get up this morning and send the form. She says "you say that was your intention,I just don't have a good feeling about this". I asked what she meant, she said she just didn't have a good feeling. I asked what does that mean?! She said "NORMAL people plan birthday parties in advance". At this point I wanted to curse her out and cancel, but I didn't want my daughter to be disappointed. I explained to her that we didn't plan a party like we had originally planned, so her father said at the last minute, lets do this. I didn't see her anywhere on the internet but found her when I sent the request through Gigmasters. I asked her what she thought we were trying to do, did she think we weren't going to pay, we were trying to scam her or what. I told her I would send the form, a picture of the front and back of the card and a picture of his license. Her response was, "ok....if the card doesn't go through I will have to cancel". My response was WHY DO YOU KEEP MAKING ALL THESE ASSUMPTIONS. WHAT EXACTLY ARE YOU TRYING TO SAY???? Say what you are trying to say. She then told me to calm down, because I seemed really stressed and she didn't want me to be stressed. WHAT?!?!?! LOL Seriously? I got off the phone and immediately sent the payment info. An hour later (8:34am)I hadn't received any type of confirmation, so I check the account and see they charged the card. I emailed and asked why I hadn't received confirmation. At 8:36 Jodi calls. I informed her that I would be meeting her at the daycare to take her to the classroom etc. She confirmed and asked if I would need her for the full hour I told her yes....(for $250 yes.) She said ok. Then I received a text at 9:32 asking for the address. At this point I am super confused because they said they had been there before and had issues. At 11:58 I send her a text and tell her I will be there in 7 minutes. When I get to the daycare the Director tells me that Minnie Mouse is already in the room with my daughter. WHAT?!?!? I gave specific instructions to wait. They tell me she's shaking and acting really weird. I go down to the room, upset as you can imagine because WE wanted to surprise her with Minnie Mouse. She is indeed shaking, her dress is undone in the back, she is missing one eye, her hands her dirty and she's just there. She did absolutely nothing for the full hour. NOTHING. I also spoke with the daycare and told them what Peggy told me and was told that is not true, so she will probably be receiving a call from them as well. I am beyond baffled at how this company is still in business. FYI her dad has the number one radio show in Charlotte, so I can't wait to hear his review.