Love the food here - it's some of the best pad thai in the city, in my opinion, and the price is right. Plus they use all-rice noodles (score!) and it's across the street from me, which helps my love of the place (you can't beat good food this close to home!).
The service, however, leaves something to be desired. I love the food, but they are soooo slow, so don't come here if you're in a rush. The staff is friendly and knowledgable, but getting their attention is impossible sometimes. I will say that they were right on the ball with helping me select gluten-friendly food items and knew a lot about the sauces they used and gluten intolerances.
As I mentioned above, they use all-rice noodles here, and I've never had a problem with gluten poisoning even though there's lots of it floating around in the kitchen in crispy, battered, soy, and other sauce form :)