Rude. Unclean. Unprepared.
I had a pick up time 8am on a very cold and heavy wind day. They made me stand outside past 8am as they slowly went about their business. When they finally. Let me in they said it will be a while because they haven't booted up the computers. Then they told me that even though I prepaid for a reservation for 8am they don't have anything for me till 930am. They eventually rustled one up, but absolutely disappointing experience when all you want is to find a way home.