From what I understand, this place is under new (very new, like 2 weeks ago) management. So maybe they're still getting their footing. This was our first visit, and it looked a little sparse in there: empty shelves, etc. That said, my best recommendation for this place is to get a bag of bagels to bring home, and then prepare the bagels yourself.
The bagels themselves are good. What they PUT on the bagels, however, is disappointing. Movie theater squirt "butter" is not OK for a bagel! Who does that? The eggs on the bagel sandwich were so oily we threw them away (this might be the movie theater popcorn butter again).
Also, be prepared to wait. The service was very slow, even though there were only a few customers there. I know there are a lot of fellow New Yorkers in the Charlotte area these days, so if you stop here, don't expect the speed you'd get from a bagel shop in NY.
The coffee was good, and they appear to have a lot of flavored coffee syrups available, if that's your thing.