Went there for our first time last month. We were surprised at the sparseness of the people in the restaurant compared to the overflowing parking lot. We advised the server that we were on a SHORT break and had to get back to the nearby hospital shortly, she indicated that she understood.
One of my favorite foods to have at a Mexican restaurant is Tamales. There were shockingly NONE listed anywhere on the menu!! When I questioned the server about it, she told me that they had them but they were no it listed on the menu and were made by request only. Now I know that when we get together to make Tamales, it is NOT a 'quick' thing to make, so I was quite surprised that they were going to make these quickly.
My Husband ordered Enchiladas and our friends ordered the chicken mole and a simple salad that was supposed to have avocados and fresh fruit on it! The salad had none of that when it arrived!! We had an extensive delay in our food arrival, almost 45 minutes after ordering. Now I had told the waitress that if my ordering Tamales 'off menu' was going to delay our meal, that I needed to reconsider depending on how much extra time it would take. She was quite insistent that there would be no additional delay in our order because of the tamales.
Once our food was finally served, it was cool and EVERY person had at least one issue (besides fact food was cold!!) With their meal!! Mine was dry, no flavor, minimal seasonings and flat tasting beans and rice, bad since I had ordered specialty potatoes and vegetables as my sides. I had to ask THREE times for sour cream and the guacamole that was supposed to come with my meal. By the time it finally arrived my food had gone from cool to flat out right cold!! My husbands enchiladas were unimaginative and extremely basic. For the money they were charging, I expected more than I could get at a fast food type setting!! The chicken dinner just had wrong sides, but he said it tasted OK. My friends' salad was supposed to have avocado and fresh fruit on it. No avocados (bad since it was part of the title of the salad!!) and the fruit was shriveled up and dried out, what little there was of it! There was a lot of iceberg lettuce though!
Overall the inexcusable slow service, in an uncrowded restaurant, with multiple errors in getting the correct food and sides all out at the same time and HOT; with a server having an attitude of "too bad, so sad" ruined what should have been a nice and pleasant diversion from a stressful situation (the hospital family member ill). Then top that off with mediocre quality of food that was worse than many fast food places, we should have just eaten next door at Olive Garden where I know the food and service are at least average to above average. What a waste of $100 (no booze or appetizers!!)!!