UPDATE: I went to your sister company and not only did they treat me with respect they were so nice. And they didn't say it was a copy but the original and pushed it right through and took care of my license. They also apologized for your ignorance. I was in there for a total of 5min(waiting time-there wasn't one)
Take some notes, your location and staff needs help in so many areas where you could learn from your competitor.
Terrible customer service. Such slow service with their babysitters watching their staff. Waste of time and gas. The representatives do not know what is a copy and what is not. Stay away from this one she's an ignorant supervisor. Don't waste your time.