Not the healthiest food but who cares!
I've been living in the vicinity for years and finally got my butt to Rice Trax.
I was disappointed in the girl that waited on me (I think she may have been new). There was no line so I let her know it was my first time in and was a bit overwhelmed with the menu. She didn't bat an eye or offer any advice, so I chose to build my own bento with Chicken Katsu (on a stick), Shrimp Tempura, and Shrimp Furikake. I had no idea what Furikake was and I asked the girl, her response was, "it has seasoning on it, it's good". Not very helpful, I verified that it wasn't spicy and put in my order. I noticed after the fact they have Mac salad, so I ordered a side. I now know you can substitute it in place for their salad for an up charge. (No thanks to counter girl). She never mentioned I could get fried rice or did I want any certain sauces. I know for next time though.
Who I am guessing was the manager was very nice and efficient, I wish she would've waited on me! I got my food quickly. I liked all of my food. There was one sauce they gave me, I didn't care for. The portion of rice was huge! Price is maybe a tad high but it was fresh, not greasy, and tasty. I will definitely go back, an probably soon!