I must say I was quite worried at first after reading these other reviews. But Comfort Home Appliance did a GREAT job!!! After explaining everything to the Lady on the phone she set up an appointment and the technician arrived on time and spent about an hour before he had figured out the problem. Unfortunately they had to order the part but kept me informed what was going on and made another appointment for him to return. Again i received a phone call letting me know he was on his way and he was quite nice and we talked about our dogs and about back east. The problem was fixed and left no mess. What more can you ask for? I will not hesitate to call them in the future.