I'm not impressed with this company. I live in OC, California and my parents came here on holiday from Europe. They booked an RV for the whole family, and we were really excited to go on an RV trip in California. The booking went through, but then my dad got an email from a reservation specialist "your id verification was denied, I have cancelled". They didnt bother calling and explaining what went wrong. Simply cancelled and that was that. We called and the answer is sorry we dont know what went wrong.The family trip is ruined. Thank you Cruise America!!!