It is rare that you find a car service center that makes you comfortable, trust the technicians, and feel like you are respected. Especially as a female (hate to say it but it is true). Russ has an incredible personality that makes the customer comfortable. Russ took me out to the work bay to see exactly what needed to be done. Truly a spectacular experience that will bring me back to Brakes Plus many times over. Great JOB! And thank you!